Does we charge for delivery?
Shipping and handling charges are included in the item cost for deliveries to locations in the United Kingdom unless otherwise indicated on the particular product page.
What types of delivery we use?
Small and medium-sized item delivery:
Most products will be delivered by UPS (United Parcel Service), Parcel Force or Royal Mail.
Large-item delivery:These products may need a delivery time to be booked prior to dispatch. The carrier will normally contact you within 48 to 72 hours of your order being placed to arrange delivery. Large items can usually be delivered over the threshold to a ground floor room of your choice unless indicated elsewhere in the site terms or on the particular product page. However, please check dimensions carefully before ordering large items to ensure that they will fit inside your preferred location. Please also note that the carrier will not unpack or set up the items unless "white-glove delivery" is specified on the relevant product page.
White-glove delivery: Some products require special handling or set up. Our "White Glove" carrier agents deliver bulky goods, unpack, inspect and set up these products in the room of your choice - and take away all packaging. Our carrier will normally call you within 48 to 72 hours of you ordering to arrange delivery of these items.
Partial item delivery: Some goods may be delivered from different locations, so you may receive the goods in multiple deliveries. You can track your goods and deliveries by clicking on the order status link provided or calling the delivery company telephone number provided in your order confirmation email.
Why have I not received my delivery?
There could be a number of reasons for a late delivery, for example adverse weather conditions or bank holidays. Please check for any notices we may have sent detailing the reason for the delay in delivery.
What happens if my item is damaged?
Please inspect the order before signing for it or as soon as possible afterwards. If goods are damaged at the time you receive them please either refuse delivery, refuse to accept the goods in question, or return them to us. In any event, our satisfaction guarantee and returns policy applies to damaged goods.